Information
At KeyPoint Property Group, we understand that clarity and fairness are crucial when it comes to our refund policy. We pride ourselves on our commitment to customer satisfaction and strive to ensure every interaction is handled with transparency and integrity. Explore our refund policy to understand how we handle refunds and what to expect from our services.
Frequently asked questions
Here you'll find answers to common questions about our refund policy at KeyPoint Property Group. Our approach is rooted in ensuring fair and transparent processes, so you can understand your rights and our obligations.
What's the most important thing to know about your refund policy at a glance?
KeyPoint Property Group offers refunds only in situations where a customer does not receive the service they paid for, or if we fail to meet the clearly agreed-upon terms of the service. All refund requests are reviewed fairly and individually.
What are the main reasons someone might request a refund from KeyPoint Property Group?
A customer might request a refund if a service was not delivered as agreed, if a deal-sourcing package was cancelled before any work started, or if a document or digital product was purchased in error and has not yet been accessed or used.
How are refund requests reviewed?
At KeyPoint Property Group, we review every refund request on a case-by-case basis. We consider the specific circumstances, the service agreement, and any evidence provided to ensure a fair assessment.
What if I disagree with the refund decision?
If you disagree with the outcome of your refund request, please contact us at info@keypointpropertygroup.co.uk
or WhatsApp us on +44 7366 010703. You can provide any additional information or clarification you feel is relevant, and we will review your appeal thoroughly to reach a fair and reasonable resolution.
How does KeyPoint Property Group ensure a fair refund process?
KeyPoint Property Group ensures a fair refund process by reviewing every request carefully, communicating clearly with the customer, and asking for supporting information where needed. We aim to resolve refund situations quickly, transparently, and respectfully. All refund decisions are based on our published policy, and customers are always informed of the outcome along with the reason behind it.
How long does it take to process a refund?
Once a refund is approved, we aim to process it within 7-10 business days. The exact timeframe can vary depending on the payment method and banking procedures.
Are there any services that are non-refundable?
Certain services may be non-refundable, particularly if they have already been fully delivered or if significant work has been undertaken. This will be clearly stated in the terms and conditions of the specific service.
How do I submit a refund request?
To submit a refund request, please contact our customer service team via info@keypointpropertygroup.co.uk
or call/WhatsApp us at +44 7366010703. Provide your order details, the reason for your request, and any supporting information. We will guide you through the process and keep you informed every step of the way.
Nothing in this Refund Policy affects your legal rights under UK consumer law.
Clarity and commitment
At KeyPoint Property Group, we believe in transparent and fair dealings. Our refund policy is designed to protect both our customers and our business. We are committed to ensuring your satisfaction and addressing any concerns promptly and professionally. Contact us today to learn more about our services and how we can help you achieve your property investment goals in Liverpool.